Money-back guarantee

If our code doesn’t work, we put it right — or refund you.

You’re covered if

  • The code doesn’t unlock the radio whose serial you gave us, entered as instructed.
  • We couldn’t produce your code after you paid (you’re refunded automatically).
  • You were charged twice for the same order.

How to claim

  1. Open your order page (the link in your email) and press “No, it didn’t” — or contact us with your order reference.
  2. Tell us what the radio shows. A photo of the serial label helps us fix it fast.
  3. We’ll send the correct code or refund you in full, usually the same day.

Claims must be made within 30 days of purchase. Refunds go back to your original payment method and usually take 5–10 working days to appear.

Not covered

  • A serial that doesn’t match the radio (for example a part number, or the wrong radio) — but we’ll happily redo it with the right serial.
  • A radio that’s permanently locked from earlier wrong attempts.