Privacy Policy
What we collect, why, and your rights under UK GDPR.
Last updated 15 September 2026. Controller: Radio Code Hub ([email protected]).
What we collect
| Data | Why | Lawful basis | Kept |
|---|---|---|---|
| Email address, name (from checkout) | To deliver your code and support your order | Contract | 6 years (tax records) |
| Radio serial, radio type, code | To produce and re-send your code | Contract | 6 years |
| Payment details | Handled by Stripe — we never see your card | Contract | Per Stripe’s policy |
| Registration number | One-off lookup with DVLA/DVSA to identify the vehicle | Legitimate interest | Not stored |
| Messages you send us | To reply | Legitimate interest | 2 years |
| Hashed IP address | Fraud and abuse prevention | Legitimate interest | With the order |
Who we share it with
- Stripe — payments.
- Our hosting and email providers — to run the site and send emails.
- DVLA / DVSA — only if you use the registration lookup.
We don’t sell your data.
Your rights
You can ask for a copy of your data, correction, deletion (where we don’t have to keep it) or object to processing. Email [email protected]. You can also complain to the Information Commissioner’s Office (ico.org.uk).